I work on a 2008 black Macbook that has given me nothing but faithful service over the years, but a month or so ago, the screen started going black for no good reason. I’d close the computer then open it, and about half the time it would start working again. Extensive googling told me the problem was with my backlight, and if I held the laptop at a certain angle, I could see the faint outline of whatever I’d been working on teasing me in the background. Recently, it’s started happening constantly, so yesterday I took my laptop to the genius bar at Apple’s uptown store to ask what to do. I was assigned to a young guy with a blue shirt and a big smile, who shook my hand and asked me the problem. I told him my backlight kept going out. He nodded and walked away for a second. When he returned, I kept telling him about what had been happening and the various ways I’d tried to fix it. He started doodling on a piece of paper. As I was talking.
I stopped for a second and glared at him, but he was oblivious. I tried talking a little louder, but it was as if I wasn’t even there. Just as I was about to prod him in the chest or demand to speak to his supervisor, he threw the piece of paper down on my keyboard, slammed my computer shut, and said, “You’re good to go.” I stared at him. He stared back. “I don’t get it,” I said. He smiled and nodded at me as if he was talking to a three year old. “You’re good to go.” I shook my head. “Listen, I don’t quite understand what’s going on here, but…” He cut me off. “Trust me.” Then, he looked behind me, and called out, “Next customer, please!”
I picked up my computer and walked out, stopping for a second on the street to look at that jerk’s scribbling. It was a note. I unfolded it, and read the following: “Take your computer to Tekserve on W 23rd St. You need a new Inverter Board. They’ll charge you half the price and do it twice as quickly as we would. Best of luck.”
Never again will I doubt Apple’s genii.
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